Refund policy
At Aarat Jewellery, we want you to be completely happy with your purchase. If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can assist you.
Returns
- Return requests must be made within 7 days of delivery.
- Items must be unused, unworn, and returned in their original packaging with all tags and certificates intact.
- Products that have been worn, altered, damaged, or returned without original packaging may not be eligible for a return.
- For hygiene and safety reasons, certain earrings and other intimate-wear jewellery may be non-returnable.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect product, contact us within 48 hours with your order number and clear photographs/videos of the product and packaging.
Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds will be processed to the original payment method. The time taken for the refund to appear may vary depending on your bank or payment provider.
Exchanges
We may offer exchanges for eligible products, subject to availability. Please contact our team before sending an item back.
Return Shipping
Return shipping charges may apply unless the return is due to an incorrect, defective, or damaged product received from us.
Contact Us
For return or refund assistance, please contact Aarat Jewellery using the contact details provided on our Contact Us page. Please include your order number and the reason for your request so we can assist you quickly.
Aarat Jewellery reserves the right to review and approve returns and refunds according to the conditions outlined above.